Privacy Policy
1. Who We Are
This website is operated by Precision Spray Painters, a trading style of UPVC Spray Painters Ltd.
For the purposes of applicable data protection legislation, UPVC Spray Painters Ltd is the data controller responsible for your personal information.
Our business details are:
Company name: UPVC Spray Painters Ltd
Trading name: Precision Spray Painters
Company registration number: 12301072
Business address:
Falcon House
Hutson Street
Bradford
BD5 7LZ
United Kingdom
When we refer to "we", "us" or "our" in this Privacy Policy, we mean UPVC Spray Painters Ltd trading as Precision Spray Painters.
We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable data protection legislation.
This Privacy Policy explains what personal information we collect, how we use it, why we need it and what rights you have.
2. Information We Collect
We may collect and process the following types of personal information when you visit our website, contact us or enquire about our services.
Personal information
First name and last name.
Postcode.
Email address.
Telephone number.
Property or business address, where provided.
Enquiry and quotation information
Details of the spray painting services you are interested in.
Information about your property, business or project.
Details of the surfaces or products you would like spray painted.
Photographs you voluntarily provide to help us assess your requirements.
Any additional information you include in your enquiry.
Customer information
Records of quotations and estimates.
Details of services requested and provided.
Customer communications and correspondence.
Transaction and payment records, where applicable.
Website and technical information
When you visit our website, certain technical information may be collected automatically, depending on the technologies we use. This may include:
Your IP address.
Browser type and version.
Device and operating system information.
Pages visited and how you interact with our website.
Referral sources.
General website usage information.
3. How We Collect Your Information
We collect personal information in several ways, including:
When you complete a contact or enquiry form on our website.
When you request a quotation.
When you contact us by telephone or email.
When you communicate with us through social media.
When you provide photographs or other information about your property or project.
When you visit and interact with our website.
Through cookies and similar technologies, where applicable.
We only collect personal information that is relevant to the purposes explained in this Privacy Policy.
4. How We Use Your Personal Information
We use your personal information to operate our business and provide our residential, commercial and industrial spray painting services.
This may include:
Responding to enquiries and customer questions.
Preparing quotations and estimates.
Assessing your project requirements.
Providing advice about our spray painting services.
Arranging consultations, appointments and site visits.
Delivering and managing our services.
Communicating with prospective and existing customers.
Processing payments and maintaining business records.
Managing customer relationships.
Improving our website and services.
Meeting our legal and regulatory obligations.
Protecting our business against fraud, misuse and unlawful activity.
Marketing communications
We do not use the email addresses or telephone numbers submitted through our website contact form for marketing purposes. We do not sell your personal information to third parties.
We will only use your contact details to respond to your enquiry, provide requested information, manage your project or communicate with you about services you have requested, unless you separately agree to another use or we have another lawful basis to do so.
5. Our Lawful Basis for Processing Your Information
Under UK GDPR, we must have a lawful basis for collecting and using your personal information.
We rely on the following lawful bases:
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This includes responding to general enquiries, managing customer relationships, improving our website and protecting our business.
Contractual necessity
We may process your personal information where it is necessary to take steps at your request before entering into a contract or to fulfil a contract with you.
This includes preparing quotations, arranging appointments and providing our spray painting services.
Legal obligations
We may process and retain personal information where necessary to comply with legal requirements, including tax, accounting and financial record-keeping obligations.
Consent
Where required by law, we will ask for your consent before collecting or using personal information for specific purposes, such as non-essential cookies or certain forms of website tracking.
You can withdraw your consent at any time where processing relies on consent.
6. How We Share Your Personal Information
We do not sell, rent or trade your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Website hosting and maintenance providers.
Website form and email service providers.
IT and technical support providers.
Payment processing providers, where applicable.
Professional advisers, including accountants and legal advisers.
Government authorities, regulators or law enforcement agencies where legally required.
Any third parties processing personal information on our behalf must handle that information securely and in accordance with applicable data protection legislation.
We only share the information necessary for the relevant purpose.
7. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
Our website uses secure, encrypted connections to help protect information submitted through our contact form.
However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
Our retention periods depend on the type of information and the reason we hold it.
For example:
General enquiries may be retained for as long as necessary to respond and manage the enquiry.
Quotation and prospective customer records may be retained for a reasonable period after the enquiry has ended.
Customer and transaction records may be retained for the periods required by tax, accounting and other legal obligations.
Website technical information and analytics data may be retained in accordance with the settings of the relevant services.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and support website performance.
Cookies are small text files stored on your device when you visit a website.
Depending on the cookies and technologies in use, they may be used to:
Ensure the website functions correctly.
Remember certain website preferences.
Understand how visitors use our website.
Monitor website performance.
Help us improve the user experience.
Support advertising and marketing measurement, where applicable.
Some cookies are essential for the operation of the website. Other cookies, including analytics and advertising cookies, require your consent before they can be placed on your device, unless an applicable exemption applies.
You can manage your cookie preferences through the website's cookie settings, where available. You can also manage cookies through your browser settings.
Blocking certain cookies may affect how some parts of the website function.
10. Your Data Protection Rights
Under UK data protection legislation, you have several rights regarding your personal information.
These include:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal information.
Right to erasure: You can ask us to delete your personal information where there is no lawful reason for us to continue holding it.
Right to restrict processing: You can ask us to restrict how we use your personal information in certain circumstances.
Right to data portability: You can request certain personal information in a commonly used, machine-readable format.
Right to object: You can object to certain types of processing, including processing based on legitimate interests.
Rights relating to automated decision-making: You have rights concerning certain decisions made solely through automated processing where those decisions have legal or similarly significant effects.
To exercise any of these rights, please contact us using the contact details provided on our website.
We may need to verify your identity before responding to a request.
We aim to respond within one month of receiving a valid request. In certain circumstances, this period may be extended where permitted by law.
There is normally no charge for making a request.
11. Third-Party Websites
Our website may contain links to external websites, including social media platforms and other third-party services.
If you follow a link to another website, that website will have its own privacy policy and data protection practices.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the relevant privacy policy before providing personal information to another website.
12. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
These safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
13. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If we become aware that we have collected personal information from a child without an appropriate lawful basis, we will take reasonable steps to address the situation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services or legal obligations.
Any changes will be published on this page, together with an updated revision date.
We recommend checking this page periodically to remain informed about how we protect your personal information.
15. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us.
UPVC Spray Painters Ltd
Trading as Precision Spray Painters
Falcon House
Hutson Street
Bradford
BD5 7LZ
United Kingdom
Website: https://precisionspraypainters.co.uk/
You can also contact us using the enquiry form on our website.
16. Making a Complaint
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
You can find further information about your data protection rights and how to make a complaint on the ICO website.